Verzé Policy

Our certified therapists, Specialist and Estheticians at Verzé Spa are here solely to help improve your overall skin wellness, physique and relaxation with our versatile techniques to meet your beauty goals. To secure your appointments, a deposit is always required, and a credit or debit card must be kept on file. Please note if a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk for further assistance.

Time is our most valuable asset. We ask that appointments be confirmed via Vagaro or text message. To avoid penalties, cancellations must be 24hrs prior to your appointment also rescheduling must be 24hrs prior to your appointment. Same day cancellations will be charged $30 fee to the credit/debit card on file. To our clients with packages, same-day cancellations will result in a session being deducted from your package, along with a $30 fee charged to the credit/debit card on file.. The spa needs to pay its therapists even if a client does not show. This policy allows us to retain great employees and to give the opportunity to clients who would like an appointment with us. Please be aware we currently have a waiting list. To cancel or reschedule directly call or text (718) 603-8314 

All clients are granted a 10-minute grace period from their scheduled appointment; arriving after this window will result in the late cancellation of your service and a $30 fee charged to the credit/debit card on file.

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No-Show No- Call clients who fail to arrive for their scheduled appointment without providing a prior notice will be subjected to a $50 no-show fee to your credit/debit card on file. If you would like to reschedule after a no-show no-call, a deposit fee of $50 is required to secure your new booking.

To our clients with packages a "No Show" will be subjected to being charged a $50 fee to the credit/debit card on file. To our clients with packages "Late arrivals" will result in a session being deducted from your package along with a $30 late arrival fee that will be charged to the credit/debit card on file. The spa needs to pay its therapists and specialists even if a client is a “No-Show” or "Late Arrival". Our spa invests significant time and resources to prepare for each appointment. This policy allows us to retain great employees and to respect the time of all our clients. Thank you for understanding and cooperation.

Deposits are non-refundable. There are no refunds or exchanges with services. 

​All our packages come with expiration periods, to keep your self-care journey on track! Here's the scoop:

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• Body Goals & Post-operative Packages (10-12 sessions):* Expire 6 weeks after starting.  

• Body Goals & Post-operative Packages (24 sessions):* Expire 12 weeks after starting.  

• Venus Legacy Body Packages (8 sessions):* Expire 9 weeks after starting.  

• Venus Legacy Face Packages (6 sessions):* Expire 7 weeks after starting.  

• Laser Hair Removal Body Packages (6 sessions):* Expire 9 months after starting.  

• Laser Hair Removal Face Packages (6 sessions):* Expire 6 months after starting.  

• Brazilian Tanning Packages (4 sessions):* Expire 1 month after starting.  

• Brazilian Tanning Packages (8-10 sessions):* Expire 10 weeks after starting.  

If possible, please leave your jewelry and valuables at home as you will not need it for your day spa visit. However, if you have such items be mindful of not leaving them behind in the treatment rooms or robe pockets.

Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Before your treatment begins, let your therapist or esthetician know of any medical concerns or if you’re wearing contact lenses before you have a facial.  If you are pregnant, massage services are provided only if you are beyond your first trimester (twelve weeks).

To maintain our serene atmosphere, we ask that you not bring children to the Tranquil Vibe Day Spa. We do, however allow children to enjoy certain spa treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adult’s responsibility to monitor the child’s behavior.

We accept cash or American Express, Visa, Mastercard, Discover credit cards. Also Apple Pay, Google Pay, Samsung Pay for payment.  Personal checks are not accepted.

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