Please take a moment to read our policy carefully. Thank you.
This is a professional establishment:
Our trained therapists and estheticians at Verze Luxury Spa are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.
Time is our most valuable asset. We ask that appointments be confirmed. To avoid penalties cancellations must be 24hrs prior to your appointment also rescheduling must be 24hrs prior to your appointment. Late cancellations will charged 50% of your treatment. No show will be charged 100% of your treatment. The spa needs to pay its therapists even if a client is a “no-show”. This policy allows us to retain great employees. To cancel or reschedule directly call or text (718) 603-8314
All Clients have a 10 minute grace period to show up from their appointment time. If you do not show up to your appointment you will not be able to get a refund for your reserved service. The spa needs to pay its therapists and specialists even if a client is a “no-show”. This policy allows us to retain great employees.
Deposits are non-refundable. There are no refunds or exchanges with services or in store purchases.
If possible, please leave your jewelry and valuables at home as you will not need it for your day spa visit. However, if you such items, be mindful of not leaving them behind in treatment rooms or robe pockets.
Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Before your treatment begins, let your therapist or esthetician know of any medical concerns or if you’re wearing contact lenses before you have a facial. If you are pregnant, massage services are provided only if you are beyond your first trimester (twelve weeks).
To maintain our serene atmosphere, we ask that you not bring children to the Tranquil Vibe Day Spa. We do, however allow children to enjoy certain spa treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adult’s responsibility to monitor the child’s behavior.
Forms of Payment
We accept cash or American Express, Visa, Mastercard, Discover credit cards. Also Apple Pay, Google Pay, Samsung Pay for payment. Personal checks are not accepted.